Terms & Conditions

1. General

These terms and conditions form part of the contract between I & D Industries, ABN 64 061 890 533, when we agree to sell products to you.

2. Warranty

Victron Energy offer 5 years standard warranty on power products*.

Parts and goods installed are subject to Victron Energy’s manufacturers own warranty terms and conditions.

Please Contact Us before returning any faulty products.

It is your responsibility to return any products to our North Rocks warehouse. This includes any return shipping costs.

Warranty will not apply where the defect is a result of:

alteration, accident, misuse, abuse or neglect.
unsafe or inappropriate practices; or
where the product in not installed by a qualified electrician (where legally required in Australia).

We will check and test the product for you and will make a warranty claim against the manufacturer for parts and goods.

* except on our batteries: on lead-acid batteries we offer 2 years warranty and 3 years on Lithium.

3. Returns

Please Contact Us before returning any products.

Depending on the circumstance we permit a change of mind about a purchase for a period up to 14 days from date of purchase, if permitted we will refund as store credit for your item less a restocking fee of 15% provided that the goods are returned at your expense in an “as shipped” saleable condition including original unmarked and unopened packaging.

We do not refund outgoing or return freight costs. The refund will be calculated as the purchase price of the product, less restocking fee, and less any transaction fees.
We do not accept returns for goods after 14 days from the date of delivery.

Any refund will be made in the way of store credit.

4. Liability

We will not be liable to you or any third party in respect of any claim for any delay, injury, death, direct or indirect loss, consequential loss or damage to any person or property caused or arising out of the products sold by us, except to the extent that liability is imposed upon us or by law that cannot be excluded by this agreement.

Whilst we will do all reasonable things, you acknowledge that your property and/or vehicle is at your own risk and we do not accept responsibility or liability for loss of, or damage.

5. Indemnity

You agree to indemnify and hold us harmless from and against any loss (including legal costs and expenses on a solicitor/own client basis) or liability incurred or suffered in relation to any claim, suit, demand, action or proceeding arising from your use of the goods or services provided by us.